Effective Date: Nov 3, 2025
At Legacy Comfort Solutions, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services — including when you schedule appointments through our online booking form powered by Housecall Pro.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name
Email address
Phone number
Physical address
Service details (e.g., type of HVAC system, appointment requests)
Non-Personal Information
Browser type, operating system, and device information
IP address and general location
Pages visited and time spent on our site
When you schedule a service using our online booking form through Housecall Pro, that platform securely collects your information and transmits it to us so we can confirm and manage your appointment.
2. How We Use Your Information
We use your information to:
Schedule, confirm, and manage service appointments
Provide estimates and respond to inquiries
Send service reminders or updates
Improve our website, services, and customer experience
Send limited marketing communications (with your consent)
Comply with legal obligations
We never sell or rent your personal information to third parties.
3. Use of Housecall Pro
We use Housecall Pro, a third-party service management platform, to handle appointment scheduling, customer communication, and invoicing.
When you enter information through our Housecall Pro booking form:
Your data is securely transmitted and stored by Housecall Pro.
Legacy Comfort Solutions uses this information solely to manage your requested services.
Housecall Pro may collect additional information as described in their own Privacy Policy.
Housecall Pro is committed to maintaining the confidentiality and security of your personal information.
4. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, or disclosure. While no online platform is completely secure, we work with trusted partners like Housecall Pro that employ industry-standard data protection measures.
5. Sharing Your Information
We may share limited information with:
Service partners and vendors (like Housecall Pro) who help us operate our business and provide services
Payment processors (for billing and invoicing)
Legal authorities, if required by law
All third-party partners are required to use your information only as necessary to perform their specific services for Legacy Comfort Solutions.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and gather analytics about site usage. You can choose to disable cookies in your browser settings, though some features may not function properly without them.
7. Your Choices
You may:
Opt out of marketing emails by clicking “unsubscribe” in any message we send.
Request access to, correction of, or deletion of your personal information by contacting us directly.
8. Links to Other Websites
Our website may contain links to other third-party sites, such as manufacturer partners or review platforms. We are not responsible for the privacy practices or content of these external sites.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or to comply with legal requirements. The updated version will always be posted here with a revised effective date.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Legacy Comfort Solutions
862.384.7445
legacycomfortsolutions@gmail.com